A person receiving help from another person.

GET HELP / TRAINING

 

Getting help with SDSU Navigate (EAB) is easy! There are three main options for getting help: 

EAB Resources & Support

Located in the SDSU Navigate (EAB) system, you can click on the question mark (?) in the upper right corner of your screen (screenshot below) to view the options for help resources provided by EAB to its users.

  • Release Information
    Explains updates to the EAB system that could be impacting your work or the way you interact with the system.
  • Search for Help Articles

    Find EAB published “help” articles on topics that interest you.

  • Help Center & Support Links
    Choose from the “Help Center” options that link you to instructional guides and informational sheets that can help, or choose the “Community” option that links you to user forums on searchable topics.

Screenshot example of help tool location in EAB system.

 

SDSU CANVAS Homeroom for Advisors

 

Subscribe to the SDSU CANVAS Homeroom for advisors to gain access to a variety of advising tools. The homeroom includes a variety of asynchronous training modules with videos to help you learn how to use the tool in your advising or faculty capacities. The asynchronous training modules range from basic topics (how to login and navigate the system to access student information) to intermediate topics (enter advising or mentoring records, use advanced searches to create student lists), and beyond, to more advanced functions (establish a campaign for a cohort of students, use reports to monitor advising in an advising center or department). If you don’t already see the homeroom in CANVAS, just submit an SDSU EAB Help Ticket (see below) to subscribe.

Each semester, general and function specific training sessions are held on campus. Review the calendar for upcoming training events and there’s no need to RSVP!

 

SDSU Navigate Training 

 

Google Calendar for SDSU EAB Training