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A person receiving help from another person.

 

ACCESS TRAINING & HELP (STEPS 1-5)

 

NOTE: To add a new user or update level of access, please submit a Help Ticket from the home page (righthand side button) and when completing the form, choose the "New User/Access" option.

STEP 1: Self-Enroll in the CANVAS Homeroom for Advisors

Users are expected to self-enroll in the CANVAS Homeroom for Advisors, and must review the SDSU Navigate asynchronous training module (written guides, video tutorials, and more) within 30 days of gaining access to SDSU Navigate. The homeroom has a plethora of additional modules that cover SDSU's coordinated care approach to advising. To self-enroll in CANVAS Homeroom:

  1. Sign into CANVAS on another tab.
  2. Click the red button below.

Enroll: CANVAS Faculty/Staff Advising Homeroom

 

STEP 2: Attend a Scheduled SDSU Navigate Training Event

No need to RSVP for either type - just drop-in & join us.  Click on any calendar entry below for the Zoom link. Trainings are offered are typically:

  1. OPEN HELP - topics chosen by attendees as there is no set agenda
  2. BY TOPIC - trainings any user can drop-in for that specific topic and have a set agenda. 

Trainings do not occur year-round, so if you see a calendar that has no offerings, check back at a later date.

Google Calendar for SDSU EAB Training

 

STEP 3: Ask a colleague or Value Leader (area expert) if they can assist and/or advise you. 

Area Experts, or "Value Leaders" are expert users in your area. To locate who your Value Leader is, look them up on the Campus Leadership page.

 

STEP 4: Access EAB Hosted Resources & Support

Located in the SDSU Navigate system, you can click on the question mark (?) in the upper right corner of your screen (screenshot below) to view the options for help resources provided by EAB to its users.

Screenshot example of help tool location in EAB system.

We recommend focusing on these options:

Help Center & Support Links:  Find EAB published “help” articles on topics that interest you. Choose from the “Help Center” options that link you to instructional guides and informational sheets that can help, or choose the “Community” option that links you to user forums on searchable topics.

Release Information: Explains updates to the EAB system that could be impacting your work or the way you interact with the system.

 

STEP 5: Submit an SDSU Navigate Help Ticket


Click the "Submit Help Ticket" button (righthand side navigation menu) on the SDSU Navigate home page,