Student Success Help Desk
The Student Success Help Desk is here to support you throughout your SDSU journey. Our team connects you with the right campus resources and offices to get your questions answered. Unsure where to start or have a question? We are here to help!
First Stop for Support
The Student Success Help Desk (SSHD) serves as a central hub for students who aren’t sure where to go for help. We’ll connect you with the right campus offices and resources to get the support you need. If you need assistance, you can contact us via Email, Zoom, Phone, In-Person, or by submitting a Help Ticket.
Virtual Help Desk
Students can access the Student Success Help Desk virtually by submitting the Help Ticket form. After submission, you will receive a Zoom link to join and receive live support for our student success team!
Submit a Help Ticket
Need help navigating SDSU? Submit a Help Ticket and our team will respond within 48 hours.
Fall 2025 Help Desk Hours
Mon – Fri: 9:00 AM – 4:00 PM
Campus Closures
Labor Day – Sep 1
Veterans Day – Nov 11
Thanksgiving – Nov 27–28
Winter Break – Dec 23–26
Have a question? Email us at [email protected] and our Student Success Team will connect you with the right resources and support.
Students can access the Help Desk by phone for assistance. Simply call us at (619)-594-5842 to speak with our student success team
Students can access the Help Desk by phone for assistance. Simply call us at (619)-594-5842 to speak with our student success team
Submit a Help Ticket to receive support. A member of the Student Success Team will contact you with next steps and connect you to the appropriate resources.
Step 1: Log in to ChatGPT using your SDSU email account.
Step 2: Start chatting with the SDSU Student Success Help Desk ChatGPT for quick guidance and support.
Disclaimer: This tool is programmed by SDSU to provide reliable information, but it does not replace official advising. Always confirm policies and deadlines through the SDSU Registrar, Catalog, and your academic advisor.
On campus? Visit our Student Success Help Desk located in the Administration Building (AD) Room 201.
EventsCalendar
Fall 2025 Academic Calendar
Tuition installment plan due date. Review the Installment Plans web page for more information.
Fall 2025 Academic Calendar
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Fall 2025 Academic Calendar
Last day for students to submit a Petition for Late Schedule Adjustment requesting a fall 2025 course withdrawal without a "W" on the transcript. Any approved requests received after this date will result in a "W" on the transcript.
Frequently Asked Questions (FAQs)
Where we are located?
1. The location is between Love Library and Hepner Hall. Enter through the double doors behind the First President’s statue, which leads into the Administration Building.
2. Located behind the Charles B. Bell Pavilion, next to the ATMs. Enter through the doors.
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For the elevator: Walk straight down the hallway to the end and take the elevator to the second floor.
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For the stairs: Turn left after the vending machine and go up to the second floor.